服務理念

SERVICE MOTTO


我們的服務理念︰客戶(hu)利益第一(yi)。服務創造價值。

有綠(lv)友為(wei)友 無後顧之憂(you)。

通過全(quan)體員工在不同崗位上積極(ji)配合與協作,使我們每一(yi)位客戶(hu)自始(shi)至(zhi)終地享受滿意周全(quan)的“售前、售中、售後”服務。

綠(lv)友集團非常注重員工的技能培訓,特別是(shi)一(yi)線員工的服務技能培訓,集團培訓中xing)淖櫓zhi)各種形式的培訓班,每年有超過一(yi)千(qian)人次綠(lv)友集團員工參(can)加you)嘌怠> duo)年的不懈努力,綠(lv)友集團擁有了一(yi)支經過專業技能培訓及長期實踐積累的高素質服務隊(dui)伍,保證了“綠(lv)友服務”的高品質。

>售前服務不僅(jin)僅(jin)是(shi)發資料(liao)和報價,更重要的是(shi)為(wei)客戶(hu)做好參(can)謀(mou)。銷售人員要把更多(duo)的產(chan)品信息準確無誤地傳遞(di)給客戶(hu)、把其他客戶(hu)的經驗和教(jiao)訓與客戶(hu)分享,幫(bang)助客戶(hu)根據(ju)實際需要選購到性(xing)yue)郾bi)滿意的產(chan)品;而且,綠(lv)友集團還(huai)不定期地免費為(wei)客戶(hu)和分銷商舉辦新產(chan)品發布會,通報行(xing)業動態和新產(chan)品情況(kuang)等。

>售中服務包(bao)括交機(ji)、試機(ji)、使用(yong)培訓和購買過程(cheng)中的演示講解,確保客戶(hu)買到放心的產(chan)品並(bing)正確使用(yong)。銷售人員將重點向客戶(hu)講解和演示產(chan)品使用(yong)操作方法、注意事項及保養常識等,使客戶(hu)面(mian)對產(chan)品不陌生(sheng),在將來的使用(yong)過程(cheng)中又不掉(diao)以輕心,降低客戶(hu)的使用(yong)和維修成本。

>售後服務就是(shi)技術(shu)指導、維修、零(ling)配件供應、技術(shu)培訓和為(wei)客戶(hu)提供培訓,關鍵是(shi)擁有一(yi)支訓練有素快速反應的專業化(hua)售後服務隊(dui)伍。綠(lv)友集團服務人員不僅(jin)經過正規、全(quan)面(mian)的技能培訓,而且在長期的實踐中練就了高超的技jia)鍘Blv)友集團服務人員對每一(yi)位客戶(hu)、每一(yi)台機(ji)器都有明確的登記和跟進,做到jie)yong)久(jiu)為(wei)客戶(hu)負(fu)責,為(wei)客戶(hu)所購機(ji)器負(fu)責。綠(lv)友集團長期保持(chi)充足的零(ling)配件供應,提高產(chan)品使用(yong)效率(lv)和壽命(ming),可(ke)以使客戶(hu)無後顧之憂(you)。


Our Service Motto is: Maximize Customers interest as the first choice. Service Generates Value.

Be Friends with Greenman, Be Free of Worries.

Through full scale coordination and cooperation of all staff at various post, every single Greenman customer enjoys to their fullest extent satisfactory service in three phases of pre,mid and after sales.

Greenman attaches paramount importance to skills training of all staff, especially those at front line of sales and service. The training center of the company organizes a wide variety of training sessions, more than a thousand per capita counts of trainings are provided to Greenman staff trainees each year. Years of skill building and long time of field practices enrich Greenman with a team of top quality service crew, the foundation of high quality “Greenman Service”

> Pre-Sales Service is far beyond product presentation through brochures and quotations. Its more important role is to become customer’s consultants. Product info will need to flow to the customers with precision and accuracy, knowledge and lessons of previous customers will need to be dispensed for all customers, and customer’s specific needs will have to be pinpointed to get the right performance price effective products. Greenman Group at different time intervals holds product briefings for customers and dealers on industry updates and new products release.

> Mid-sales Service regulates our practices in the process of delivery, test run, operation safety and demo, to make sure that customers do get the right products and operation steps. All sales staff are required to demonstrate key points of operation, maintenance tips, and safety cautions to customers for ease of use, cautions of use, and reduced cost of operation and maintenance.

> After-sales Service refers to general technological instructions, repairs, supply of service parts, technical training and operation check for customers, which requires a professional team of highly trained, responsive and effective service crews. Greenman Group is proud to have fully trained, professional and all capable service staff that master highly skillful repair knowledge through long time practices. Greenman Group established records and follow up procedures on every customer, every unit sold to customers which allow service provided to each unit for its life cycle. Greenman Group invested immensely in keeping long time sufficient parts supply to ensure enhanced productivity and life span of equipment in use, which frees customers of any after sales worries.



服務措施

SERVICE PRACTICES


綠(lv)友集團通過客戶(hu)培訓、交流會、客戶(hu)回訪、冬季jiu)夥馴Q確絞郊xing)“主動服務”理念。

設備使用(yong)培訓,讓客戶(hu)正確使用(yong)設備,了解設備的工作原(yuan)理,使客戶(hu)短時(shi)間內(na)熟悉(xi)產(chan)品及性(xing)能。

設備保養培訓,良好的mou)Qshi)設備正常工作的基礎,定期對客戶(hu)進行(xing)設備保養培訓,不斷(duan)提升客戶(hu)日(ri)常保養技能,延長設備的使用(yong)壽命(ming)。

客戶(hu)定制培訓,听取客戶(hu)反饋,有針對性(xing)的組織(zhi)客戶(hu)交流會和滿足客戶(hu)特定需要的培訓。

我們把想客戶(hu)所想,急客戶(hu)所急,滿足客戶(hu)需求,解決客戶(hu)困難作為(wei)我們最重要的工作。讓客戶(hu)買得放心,用(yong)得舒(shu)心,服務省心。

Greenman Group practices “Active Service” through Customer Training, Exchange Conference, Customer Visits, Free Winter Storage Check Ups.

Equipment Operation Training is provided to familiarize customers with the units, allow them to understand units working principles, enable customers to have quick hands-on feel on products and performance.

Equipment Maintenance Training builds sound base for customers to correctly operate and use the units through regular onsite training. This is an ongoing process to sustain customer maintenance skills and extend units operating life in the field.

Customized Training provides trainings tailored to specific customer feedbacks.

At Greenman, we view customer needs, customer difficulties, and customer concerns as our own, so addressing such needs, difficulties and concerns is our most important job. Greenman service put customers at ease when it comes to purchase, use and service



服務網絡

SERVICE GRID


綠(lv)友集團始(shi)終堅持(chi)“服務創造價值”“有綠(lv)友為(wei)友,無後顧之憂(you)”的服務理念,秉承“客戶(hu)利益第一(yi)”的原(yuan)則,以客戶(hu)為(wei)中xing)模span style="line-height: 28.8px; text-indent: 2em;">以滿足客戶(hu)需求為(wei)目(mu)的。建立(li)完善的門店管理規範、高效的服務網絡,向客戶(hu)提供專業化(hua)、標準化(hua)的服務,促進與客戶(hu)雙贏發展(zhan),構建優(you)質服務品牌(pai)。經過二十來年的發展(zhan),目(mu)前在北(bei)京、上海、廣州等70多(duo)座(zuo)大中城市建立(li)了一(yi)百(bai)余家(jia)子公司和門店,有800多(duo)名(ming)營銷服務人員,200多(duo)輛售後服務用(yong)車,滿足了客戶(hu)就近服務的需求,解決了跨區(qu)域(yu)服務保養的難題,極(ji)大地提高了綠(lv)友集團的售後服務水平(ping)。客戶(hu)可(ke)在全(quan)國任一(yi)綠(lv)友集團門店享受到專業、熱(re)情、優(you)質的售後服務,實現zhi)朔袢quan)覆(fu)蓋。

Greenman Group adheres to service motto in “Building Value for Customer”, “Be Friends with Greenman, Be Free of Worries”, and centers Greenman service around Customers on the principle of “Customer Interest Prevails” to match and meet what customers demand. Competent Sales Front Store Rules, High Efficient Service Responding Network, plus Professional and Standardized service care, and all enhancing win-win development with customers, help achieve superior service brand name in the industry.

Over two decades expansion allows Greenman to open and run more than one hundred subsidiaries and outlets in over seventy large and medium sized cities including Beijing, Shanghai and Guangzhou. With service points in close vicinity with customers, commercial and professional contractors are facilitated to roam the country with their fleet of equipment. At customer’s preference, uniform and seamless after service are provided professionally, with same enthusiasm and quality standards throughout any Greenman outlets across China.




  下(xia)一(yi)篇:綠(lv)友榮譽